Frequently Asked Questions

Where do you ship?

We currently ship to eligible addresses in the contiguous United States.

We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO/DPO addresses, or international destinations.

How much does shipping cost?

Standard shipping within our eligible U.S. delivery area is free.

How long does delivery take?

Orders require 1–3 business days for processing. Delivery after processing is estimated at 3–7 business days.

The estimated total time is generally 4–10 business days.

What is your daily order cut-off?

Our order cut-off is 5:00 p.m. Eastern Time on business days. Orders received after that time are treated as received on the next business day.

Can I track my order?

Yes. When tracking is available, we send tracking information by email after the order ships.

Can I cancel an order?

You may request a free cancellation before shipment. Contact us as soon as possible. Cancellation cannot be guaranteed after processing begins.

Can I change my shipping address?

You may request an address change before shipment. We cannot guarantee changes after processing begins and cannot change the address after shipment.

What is your return period?

Eligible products may be returned within 30 calendar days after delivery.

Are returns free?

Yes. We provide an approved prepaid return label for eligible U.S. returns.

What condition must a return be in?

Products must be unworn, unused, unwashed, unaltered, free from stains or odors, and returned with their original tags and applicable packaging.

Do you accept exchanges?

Yes. Eligible products may be exchanged for another size or product, subject to availability and approval.

When will I receive my refund?

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval. Your bank may require additional processing time.

What if my order is damaged or incorrect?

Contact us within 7 calendar days after delivery. Include your order number, a description of the issue, and clear photographs when applicable.

What sizes do you offer?

Most SHIRVELA APPAREL products are available in sizes S through XXL. Refer to the size guide on each product page before ordering.

Are product colors exact?

We make reasonable efforts to show colors accurately. Lighting and screen settings may cause slight differences.

How can I contact you?

Email: support@shirvelaapparel.com
Phone: +1 708-837-7078
Hours: Monday–Friday, 9:00 AM–5:00 PM ET