Refund policy

Last updated: September 8, 2026

Thank you for shopping with SHIRVELA APPAREL, operated by SHIRT SHELF LLC. We want you to be satisfied with your purchase. This policy explains our return, exchange, cancellation, and refund procedures.

30-Day Return Period

We accept eligible returns requested within 30 calendar days after delivery.

Returned products must be:

Unworn, unused, and unwashed
Free from stains, odors, hair, or other signs of use
In their original condition
Returned with all original tags attached
Returned with the original packaging, when applicable
Accompanied by an order number or other proof of purchase

Free Returns

We provide free returns for eligible orders within the United States. SHIRVELA APPAREL will provide an approved prepaid return shipping label.

To request a return, contact:

Email: support@shirvelaapparel.com
Phone: +1 708-837-7078

Please include your order number, the item you wish to return, and the reason for the return.

Do not send a product back without first receiving return authorization and return instructions from our support team. Unauthorized returns may not be accepted.

Non-Returnable Products

We cannot accept ordinary returns for:

Products that have been worn, washed, used, or altered
Products with stains, odors, hair, or customer-caused damage
Products with removed or missing original tags
Products returned in a condition different from the condition received
Products missing required original packaging
Products marked “Final Sale”
Products returned without prior authorization
Gift cards, if offered

This restriction does not limit any rights that may apply to defective, damaged, or incorrectly shipped products.

Exchanges

We accept requests to exchange an eligible product for another size or product, subject to availability.

Contact us within 30 days after delivery. After reviewing the request, we will provide exchange instructions. If the requested replacement is unavailable, we may offer another product or issue a refund.

Damaged, Defective, Missing, or Incorrect Products

Please inspect your order after delivery. If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 calendar days after delivery.

Include:

Your order number
A description of the problem
Clear photographs of the product, packaging, and shipping label when applicable

After reviewing the claim, we may provide a replacement, exchange, refund, or another appropriate resolution at no additional cost.

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Your bank or payment provider may require additional processing time.

Order Cancellations

You may request a free cancellation before the order has shipped.

Contact us as soon as possible at support@shirvelaapparel.com. We cannot guarantee cancellation if processing has already begun. Orders that have shipped cannot be canceled and must follow the return procedure after delivery.

We do not charge a cancellation fee.

Address Changes

You may request an address change before shipment. Address changes are not guaranteed once an order enters processing.

After an order has shipped, we cannot change its delivery address. Customers are responsible for providing a complete and accurate address during checkout.